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Cancellation & Refund Policy

Bsport – Pilates & Clinical Gym

  1. Cancellations
    All group sessions (except perinatal and family passes) have a 6 month expiry date from first booking. For perinatal clients please contact us at hello@wavesleuven.be if your pass expires and we will happily extend it. Family passes are valid for 12 months from time of first class booked.There is no expiry date for private sessions that are purchased.Group sessions must be cancelled >12 hours in advance to the start of your session. Private sessions must be cancelled >24 hours in advance to the start of your session. All these cancellations can be done by the client via the Bsport booking system. Cancellations within these time period will incur the use of the session’s pass.
  2. Refunds
    WAVES will always make it’s best efforts to ensure an excellent customer experience. Refunding unused passes and classes are not possible.
  3. Subscriptions/Memberships
    A subscription taken out with WAVES can be cancelled monthly at the latest 5 days before the renewal date by emailing this request to Hello@wavesleuven.be. If the request for termination is requested in time, the following month will not be charged. If a refund is requested due to user error, an administrative fee of €15 will be charged.  Users of a subscription adhere to the same cancellation rules for late cancellations of their group sessions as normal pass users. When a group class is cancelled within the 12 hour time frame of the start of the class – and this happens more than once a month – a €10 fee will be added to the Bsport internal balance of the user.

Crossuite – Health: Physiotherapy, Osteopathy, PMT 

  1. Cancellations
    Appointments between therapist and client should always be cancelled 24 hours before the time of appointment. This to ensure that the available treatment spots are optimally utilised and the therapists’ time is respected. When a cancellation is made within the 24-hour time-frame, the session will be fully charged on next appointment. This appointment is not reimbursed by the mutuality.

Cancellations of Health sessions can be done via our telephone line 016/58.04.14 or by sending us an email via hello@wavesleuven.be

Rental of Event Space

  1. Cancellations
    The cancellation of reservation for the WAVES Event Space should be done within 7 working days in order to be eligible for the full refunding of the advance payment. Cancellations within the 7-day timeframe will result in paying the advance amount.
  2. Refunds
    There are no refunds possible for the rental of the WAVES Event Space.

Insurance Policy

Bsport – Pilates & Clinical Gym

  • All participants of group- and individual Pilates and Clinical Gym sessions at Waves are insured by KBC Insurance in case of injury during these classes. In case of clear malpractice or -judgment of the instructor, leading to the participants injury, the instructors’ Occupational insurance is held liable for the costs of the injury.

Crossuite – Health: Physiotherapy, Osteopathy, PMT

  • All clients are insured by the Occupational insurance of their specific therapist during their treatment session at the Waves clinic. These insurances cover injury that occur due to any clear malpractice or -judgment of their respective therapist. Injuries that might arise due to coincidence or bad luck during their treatment session, are insured by the Waves KBC insurance as stated in the section above.
  • All Belgian therapists have a legal and ethical obligation to provide their best possible care to every individual client. This however does not result in a guarantee of therapy success.

In case of an injury Waves will take the following steps:

At the time of injury

  1. The client is tended to by the Waves personnel in order to maximise comfort of the client.
  2. The necessary steps are taken to initiate the further care of the client. Family will be informed and ambulance will be called if necessary by Waves personnel.
  3. A injury report will be written by Waves personnel so that the exact details of the injury are noted down for the clients’ health insurance and the KBC insurance of Waves.

After the injury

  1. The client is asked to send it’s relevant information through to hello@waveleuven.be in order for Waves to file the insurance report
  2. The injury report and clients details are send through to KBC insurance.
  3. All further steps and communications run through the hello@wavesleuven.be channel

 

 

These Policies have been revised last on 01/01/2024.